Starting Services

The Open Door offers a full range of outpatient drug and alcohol treatment services including group, individual, couples and family modalities to address substance use related concerns in both child/adolescent and adult populations. Levels of care include traditional outpatient, intensive outpatient and partial hospitalization. Intensity, frequency and duration, as well as specific group assigned to will vary based upon the needs of the individual. Services at an outpatient level are ≤ 5 hours per week; clients enrolled at an intensive outpatient level will meet 6-10 hours weekly, and clients enrolled at a partial hospitalization level will meet for a minimum of 17 hours weekly.

Traditional outpatient counseling including individual, couples, and family modalities are also available for persons struggling with gambling, as well as for family members and significant others of clients who are struggling with substance use or gambling behaviors.

When someone calls or walks in to request services, they will be asked to complete a Pre-Screen. The Pre-screen is a 20-30 minute conversation in which a staff member will collect basic demographic, income and insurance information, as well as information about current substance use or gambling patterns, basic information about mental health and physical health concerns and treatment. A person will need to have the following information on hand: their date of birth, social security number, insurance information (including subscriber’s name and date of birth, and the toll-free number on the back of the card), and monthly income (total gross income before taxes).

We need to stress that it is the individual who will be seeking services that needs to provide this information themselves. They can have a person present with them to support them through the process if they will be someone who the agency will be coordinating appointments or care with, but a third party can not initiate or consent for services for someone else. If you are a family member, significant other, or friend, please visit our family and friends page to see how you can help! If you are another provider or agency stakeholder with questions, please call and someone will be in touch to answer any questions that you might have.

When a person comes in for their scheduled assessment, they will need to provide their insurance card, proof of income, and any co-pays, co-insurance, or amounts that will be applied to their deductible for the service. Please note that we will accept a paper copy of the insurance card or a copy can be emailed to If a person is seeking Medication-Assisted Treatment at The Open Door, they will need to bring a photo ID.

The Open Door accepts many commercial insurance plans, medical assistance and county funding, as well as payments made by check, money order or credit card (Visa, Mastercard, Discover). For billing and payment FAQ click here.

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Support Group
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Outpatient Treatment

The Open Door provides assessment, outpatient, intensive outpatient, and partial hospitalization programming. Specific services include individual, group, couples, and family counseling or a combination of these services. Course of treatment and recovery goals are determined in collaboration with the individual and are based upon individual need.

Specialized Services

Over the years The Open Door has added specialized services and coordinated care options to better meet the needs of the individuals we strive serve every day. To learn more about medication assisted treatment options, nurse navigator services, and more click on the button below.

Impaired Driving Program

The main focus of this department is to provide a liaison between clients and their referral source.  Services provided include: CRN (Court Reporting Network) Evaluations and AHSS (Alcohol Highway Safety School).

The Pennsylvania DOH, DDAP, AICDAC, and BDHP specifically disclaim responsibility for any analyses, interpretations or conclusions herein. 

The Open Door is an equal opportunity provider of services and employment.